MFS Comm Cen

[medevac]

^^ i think thats why SOCC are a part of every alerts call... to prevent some of that crap.

[TillerMan]

I thought that if someone picks the phone up at the station within the first 2 rings or something it didn't go to soc???

[medevac]

thats true tillerman, forgot about that sorry

[5271rescue]

That is true but at our group base we have the phone ring twice then divert to a second line where SOC can still take detaile if we answer it at the station....

[Robert-Robert34]

The alerts system sounds awfully familiar to the old fire phones when ever a brigade number was called the call was recieved by one of the volunteers and the station siren was set off at the push of a button 

[oz fire]

The sooner that the initial CRD function is undertaken by an independent party the better. A body or group who is under a performance contract with penalty clauses etc to ensure correct performace, each and every time!

Better than the fiasco of having people who either don't want to or have to due to incopacity undertaking the initial CRD function.

Interesting SAAS and an internal review process for ever dispatch where an issue is raised and they do have mechanisms to manage the staff and ensure such occurrences don't occur again - if this was mirrored elsewehere there would be a lot of unemployed people!

[SA Firey]

The alerts system sounds awfully familiar to the old fire phones when ever a brigade number was called the call was recieved by one of the volunteers and the station siren was set off at the push of a button 

That was the old FACU system which was replaced by ERS and then again by ALERTS.

Everyone should be advertising OOO on all letterheads,stations,websites,vehicles,stationery as of March 2006 as per SOP document relating to SLA

[Robert-Robert34]

Thats very true SA Firey the emergency 000 number should be advertised on all forms of media but it seems people already know to call 000 if theres an emergency 

[5271rescue]

What will happen when we go to the new system  and like what happend on tuesday SOCC could not handly the calls and so local groups where taking the calls and dispatching brigades?

[mack]

i believe tuesday was a bit of a special case blinky.

firstly, at one point for a short period SOCC lost almost all power due to a lightning strike interfering with the building.

also, group and brigade bases were answering alerts calls before they dialled through and connected with SOCC and other participants

it is also worth noting that when the big change comes along there will probably be a fair few operators in the centre, ppl may not know but SOCC actually operates day to day with only two OCOs and can upgrade to three or four if need be.

cheers

[5271rescue]

Hope they advertiser the jobs in the paper??