i have dealt with spam team before. they were very caring and helpful and were just listening to our accounts of the incident. I felt happy with knowing that they are there if needed.
also, at one road accident, a guy rocked up to the crash site, and we went to turn him around. we found out it was the victims chaplain, and he was a surprisingly big help in getting him through his ordeal. He had been called by the victims family. He was a big help in keeping the victim calm.