Service Level Agreement

[24P]

Upon browsing the new Volunteer mag i came across and article where it states the CFS is currently negotiating a "service level agreement" with the MFS. Does anyone have any info on this and how will it affect CFS brigades if at all? ie will they be responding less or more into CFS areas.

[nomex_nugget]

Probably got something to do with some more call receipt and dispach being handed to MFS comms.

[Del]

Atthe moment there is no service level agreement with the MFS on CADS.

[oz fire]

Can anyone shed any light on if SES have one with MFS now??

If so, are there any penalty clauses for errors, omissions etc or is it purely a piece of bureaucratic paper to say they can do it?

[PF_]

Whats a service level agreement?

[oz fire]

Whats a service level agreement?

Simply its a written document that stipulates the service that are to be provided - in industry it also has clauses when the service provider makes errors and omissions or basically just stuffs up!

Or similar to a contract betwen the two service for service provisions of specific tasks

[bajdas]

Can anyone shed any light on if SES have one with MFS now??

If so, are there any penalty clauses for errors, omissions etc or is it purely a piece of bureaucratic paper to say they can do it?

From second-hand information, but I believe a service level agreement exists between management of SES and MFS. This is in relation to 'call receipt and dispatch' services.

I do not know if financial penalities or payment clauses exist.

This is a more formal agreement than SES have with the CFS, which is a 'gentlemans agreement for best endevours'.

I assume this is all part of the SACAD project.

Some problems in the SES SCC transition exist and the move has been postponed.

[Del]

Draft of the SLA between MFS and CFS now in existence. Makes for some interesting reading. It also includes the promotion of '000' for use by all CFS brigades.

[PF_]

Where can you read it?

[Del]

Not published as yet. Out for comment only at this stage. However if you have specific questions, i would be happy to relay the information....

[oz fire]

Good to see the issue progressing - will be nice to have everything tried and tested before SACAD starts in a year or two 
Might help to iron out the bugs