Boredy....defending SAAS Comms?....wow....must print that and send it through...lol
You've chaaaaanged
**actively cutting off my little finger as I type this**
yes..it's strange!
however...the knucklheads they've got employed (most of them...not all - I know a small number personally and those ones do a good job.....) wouldn't have a clue as to how their role relates to real time (ie: what happens on the road.)
while you can can the individuals for it, the management up there need a rocket under them with a stark reminder that response times, while they are the only current measure of performance, are not true indicators of patient care outcomes.
sadly...methinks this will only happen via a medium which is commonly referred to as the CORONERS COURT.