As an Officer of a brigade that responded to over 460 calls last year I think I can provide some input into the discussion.
For my brigade it is not the firecalls that we have a problem with, we responded to 461 incidents last year and defaulted maybe 8 times, we maintained an average response time of 4mins 12 secs and an average arrival time of 10mins 49secs, therefore putting us in the top couple of percent for stats in the CFS and within the AFAC standard for a volunteer urban brigade.
Yes we do get plenty of stop calls and crappy jobs like fixed alarms but that comes with the territory of being in the middle of two other busy CFS brigades and on the boundary with MFS. At our recruit information nights that we hold before every intake we advise the potential recruits that we get plenty of stop calls and don't see fire at every job we go to, we show them our stats and explain that getting up at 3am for a fixed alarm is part of the job, we make sure there are no surprises when they join the brigade and become operational.
We are busy and we are taking volunteers away from their families a lot, quite a few of our guys are doing over 200 calls a year but we are not forcing them to do so. As long as they meet the brigade membership requirements of 15% for fire calls and 50% of trainings we are happy. They are attending incidents because they want to, in many cases it is a good opportunity to catch up with everyone else and have a coffee after the job and a chat, it may be a social experience but we don't mind as it's getting people down to the station and getting our trucks out the door.
We have identified fatigue amongst the members as an issue and are putting some actions into place to try and manage that. We have just begun our recruit squad for this year which consists of 11 new members, this is our biggest intake we have done and has required us to lift our SFEC prescription for members to 50.
We also try and keep morale high by putting on food and drinks at least once a month after training nights as well as holding family days at the station a couple of times a year so that the families can feel part of the brigade as well. We are also looking at making some modifications to our station to make life more comfortable for guys that enjoy spending time there, if they are going to be there we might as well do what we can to make it comfortable.
So the brigade has identified the issues and are working towards solutions, we don't want to find ourselves responding to over 500 calls when SACAD comes in but having no one left to go to them.
If there was anything that CFS could do to assist us it would be to provide someone to do the administration work for us. Something similar to the CFA Brigade Administration Support Officer (BASO) program. The BASO has an office at the station and does all the admin type stuff that currently the volunteers are doing, things like organising PR events, dealing with external agencies, ordering, finance, all those things that our members are doing that really could be done by a paid person.
In the CFA the BASO is often shared between a couple of brigades so in our case you could have one person working between Morphett Vale, Happy Valley and Seaford, during the day they often respond to jobs as well so it gives you another firefighter to get the truck going. If we had that here we would be very happy, currently you we have some of the more experienced and active firefighters in the brigade also putting a lot of time into the other roles as well (finance, admin, equipment / ordering) if we could give those tasks to a paid staff person that would mean we could focus wholly on responding to incidents.
Why CFS haven't looked at this before I do not know, it has been working well in the CFA for at least 10 years. Yes it will cost a few dollars to employ maybe 10 staff to do it throughout Region One and Two, but it is really a cheap investment into securing the future of some of these busy brigades and groups and reducing fatigue and burnout of some of our volunteers.
Enough ranting from me, but happy to discuss it further with anyone.
Regards
Matt Bonser
Lieutenant
Morphett Vale CFS
www.mvcfs.asn.au