Yep... Have only had one call out via the new system........
pagers got set off (The process worked at SOCC) but the FIP had not even been triggered. No zones in alarm what so ever. And before you ask.... no, none of the staff reset the system.
We put it down to the FIREMON, but not sure why.
Interestingly enough, (and this is nothing against SOCC who do a fantastic job) I do wonder a little if the best thing was to go from a fully automated system that rarely had issues, to introducing a human into the system to send out response pages........ yes, I realise the line rental savings, but still....