Three pages of "problems" were sent out by the Union, - concerns raised by EOC staff. I was interested as to whether these problems flowed on to roadies or mainly affected the EOC.
The following were alleged by the Union to be "unreliable": Patient condition info, Case category, "At risk" location info, AVL info, Address verification, appropriate resource recommendations, mapping system, work load levelling "special location" info. Also mentioned was "screen freezes", poor screen design, multiple paging of crews, screens must be watched constantly (no toilet breaks).
Apparently eight additional dispatchers will be recruited immediately (not solely because of SACAD). The Union also states that after their meeting with SAAS Executive, and their concerns becoming semi public, there were additional visits to SAAS by high flyers from SAFECOM, SAPOL and the Chief of Staff from Health.