9 mins isn't to bad, as what you will often find is the SAAS call taker will take the details and it will get dispatched, as you will see the page, but they will stay on the line a few more mins to get more out of the caller, then they might notify SAPOL, there goes anther couple of mins, then they ring the fire service, then the fire service rings ALERTS for those brigades that don't put data into the system, then after arthur, martha and dulcie work out who to send the page will go out. 9 mins, doesn't take long.