MFS COMMS STRIKES AGAIN

[Rainer]

Is it such a huge problem that an incorrect response was made, yet Mt. Barker, as the correct rescue resource was turned out manually 19 seconds after the page to Stirling, and turned out by MFS 4 minutes later?

The problem was solved, and in a very timely fashion. Yes things could have been better, but at the end of the day, when things are flat out in comms, things can go awry. (Well, only in SAMFS, as they apparently never ever did when the SACFS heroes ran everything out of SOCC :roll: )

How can we criticize the people in comms one day about their lack of initiative and the fact they should be using local knowledge, but the next day we smash them for not following BOMS?

Grow up ladies and gents...

hear hear ...

[joff]

(Well, only in SAMFS, as they apparently never ever did when the SACFS heroes ran everything out of SOCC :roll: )

Grow up ladies and gents...

Numbers the difference is when the ladies and gentlemen of the SOC got things wrong they got their butts kicked by not only the CFS management and regions but also the volunteers.

[6739264]

(Well, only in SAMFS, as they apparently never ever did when the SACFS heroes ran everything out of SOCC :roll: )

Grow up ladies and gents...

Numbers the difference is when the ladies and gentlemen of the SOC got things wrong they got their butts kicked by not only the CFS management and regions but also the volunteers.

And of course things are different in this case. Those dirty, idiotic, SAMFS comms operators are getting away with their shoddy work! :roll:

Hopefully the operator has been shown the error of his ways, and has learnt from the situation - just as you may have had to do all those years ago when you kicked off in comms. One would have thought you'd have a touch more sympathy for your 'Brothers' in Adelaide Fire?

So, yeah, they screwed up. Build a bridge as they say. You boys still got your Rescue response to yet another nothing job. Good job and thumbs up all around!


EDIT: Spelling

[pumprescue]

Trust me, nothing is happening, sigh

[TillerMan]

It's not hard, the basic job of comms is only 2 things...

1: If something is on fire send some sort of fire suppression, as long as one form of fire suppression is notified then the rest can be sorted out in the following seconds after that response. ie 2nd brigade etc if the street is not in BOMS.

2: If someone needs rescueing then send some sort of rescue resource, again as long as a rescue resource is going then they have done their basic job and the rest can be sorted out in the following seconds. ie fire cover if the street is not in BOMS.

The 2nd part of this job was not followed, it should have been realised before the response that there was no "9" brigade attending and should have been fixed even if it was stirling from the word go. As for the fact that Mt Barker was taken off line thats a whole other chapter.

[Mike]

Lets not let the actions of 1 operator tarnish all at Adelaide Fire.

[tft]

Well said Mike, Not just MFS staff in MFS HQ, well they are now

[CFS_Firey]

As for the fact that Mt Barker was taken off line thats a whole other chapter.

Did I miss something, or is this referring to SES?

[RescueHazmat]

I think the CFS were taken offline, instead of SES.

[Zippy]

SES was, but the mistake was that i think they wrote down "MT Barker" instead of "Mt Barker SES"  on the whiteboard ;)

and then the misinterpretation of  SES doing Road crash rescue, prior to stirling being dispatched.

[misterteddy]

whyteboard??......so in the 21st century communications suite we are using a whyteboard to track resource availability? Great......

[TillerMan]

Its not done on a whiteboard, you are made "K0" (unavailable) in BOMS, therefor no matter how many brigades went to a job you would never be sent...

[Alex]

...

[CFS_Firey]

Well I'm glad that's all clear now...

[misterteddy]

...

hmm...ok i still remember my Morse Code....

Roger your 'S' ....continue

[Zippy]

  .-  -..  .  .-..  .-  ..  -..  .  +  ..-.  ..  .-.  .  +  ....  ..  -.-.  -.-  ...  +  ..-.  .-..  .-  -  +  .--.  +  ---  ...-  .  .-.

  ....  ..  -.-.  -.-  ...  +  ..-.  .-..  .-  -  +  .--.  +  .--  .-  ..  -  +  ---  ..-  -  --..  --..  --..  --..

;)

[RES3CUE]

How do Oakbank have SES, do they have a truck?


Why would you ever go unavailable anyway, would it not be better to just get the page and use your local knowledge to respond the next best brigade??? That would only take 30 seconds.

[Zippy]

yeah oakbank/balhannah are CFS & SES integrated. So is Lenswood, Woodside & Lobethal.

further details for ya:

Lobethal are the holders of the CFS/SES Rescue Truck "Lobethal Rescue"  &  the Group SES General Rescue/Salvage Truck "Onkaparinga SES"

When calls for SES are upgraded from that of, eg Lenswood 24, not having the right resources for a job, eg Tree on House, the upgrade goes to Lobethal for "Onkaparinga SES" to respond...

Also, relevently trained members throughout the CFS group are paged for availablity to respond. (eg SES storm damage trained members)

The only appliance youll see go outside of the "CFS boundary" of Onkaparinga for SES general calls, is Onkaparinga Salvage.

Its a tricky set up, works, but in terms of co-ordination...and responses...its a bit foreign to the rest of the area.

Hence, if Lenswood gets paged to go to Basket range for SES. Lenswood will pass the call onto basket range automatically.  That goes for all surrounding suburbs/towns.

[bajdas]

How do Oakbank have SES, do they have a truck?

Answered in another posting.

Yankalilla SES & CFS are similar. Not sure if all volunteers are both CFS & SES or how training is organised.

Why would you ever go unavailable anyway....

Has part of SES Unit procedures on long timeframe operation, a Unit will be listed 'do not call until xxxx hours'. This is done to rest its volunteers.

The Regional Commander will allocate resources from an adjoining Unit to cover. Later on the reverse will occur has part of a crew rotation pattern.

If a Unit has enough volunteers available, some Units will do crew rotation within the Unit itself. So they will limit the number of vehicles/crew responding to tasks while the rest sleep & eat.

The Senior Officer at the Unit makes the arrangements in consultation with the Regional Duty Officer.

Happens a lot in SES Central Region & has been occuring for many years. All part of OHS&W of operational volunteers.

The same when a specific area of Adelaide Metro area has many tasks, other Units from the quiet area are requested by Regional DO to assist.

..would it not be better to just get the page and use your local knowledge to respond the next best brigade??? That would only take 30 seconds.

If you set off the pagers of majority of the volunteers in a Unit that is sleeping, you wake them up !!! Not a good idea...

Regional Duty Officer would have already arranged coverage of their area, so it is in the BoM's or SES dispatch systems.

For urgent jobs, then Unit volunteers or Unit Duty Officer are woken. But this is rare.

[Alex]

Why would you ever go unavailable anyway, would it not be better to just get the page and use your local knowledge to respond the next best brigade??? That would only take 30 seconds.

A lot of the 'busier areas' that have always been dispatched via MFS comcen [including Adelaide Hills aka Mt Barker SES] have there data programmed into BOMS. So taking them out of the mix automatically reccomends the next nearest appropriate unit.

Ie; tree down, maclaren st, mt barker would normally reccomend adelaide hills ses, take them out of the mix [k0] and it will then automatically reccomend the next unit, sturt.

So a better result than waiting for a unit member to call in when theyre ready then using local knowledge if that person even has any idea at all...

[Alex]

I know i have a slight conflict of interest, but im interested to know the anser to this 'innocent' question...

Are people as outraged by this response;

MFS: *CFSRES INC055 28/04/09 18:15,RESPOND Vehicle Accident,GREENHILL RD,URAIDLA MAP 133 N 8 TG126,50M BELOW RANGE RD,SUMM00

?

[Zippy]

It would depend on the information given, and its credibility ;)

How credible is someone saying: "There are no entrapments and no rescue is required.."

First question to check would be:  "is there anyone still in the vehicle"

As for when SAPOL or SAAS pass the job on to Fire Service...too much chance for chinese whispers, keep rescue on the response.

[RES3CUE]

It would depend on the information given, and its credibility ;)

How credible is someone saying: "There are no entrapments and no rescue is required.."

First question to check would be:  "is there anyone still in the vehicle"

As for when SAPOL or SAAS pass the job on to Fire Service...too much chance for chinese whispers, keep rescue on the response.

Technically the incident should have been a responded as an other assistance job as the call was to conduct traffic control on a blind corner as a car had broken down. As to how credible the caller was? It was a CFS RO that called it in on the way home... Cant rely on the pager feed for the facts zippyboy!   :wink:

[Zippy]

who says i am ;)

Its merely an interpretation of what the receiver would have thought upon recipet,  not the fact ;)

So hence the outrage level is: 0

[Pipster]

It was not a crash at all.   Just a broken down car, that couldn't move, and was stuck in an awkward location (eg blind corners / no street lights)...

Pip