Is it just me or does something seriously need to change with the operators in MFS comms in the way they handle both call receipt and dispatch of both CFS and SES jobs. In standards of Comms centres they are very poor in service delivery and accountability for wrong responses.
Like the following do you apologise to the person that died in the car from serious injuries because someone just could not join the dots, know your job and know your responses:
11:24:11 25-04-09 MFS: *CFSRES INC051 25/04/09 11:23,RESPOND RCR,BALD HILLS RD,NAIRNE MAP 161 K 12 TG128,CAT VS TREE NEAR FREEWAY UNDERPASS FROM,SAAS P1,OBA020 NAIR00
11:29:24 25-04-09 MFS: *CFSRES INC051 25/04/09 11:28,RESPOND RCR,BALD HILLS RD,NAIRNE MAP 161 K 12 TG128,BALD HILL RD NAIRNE NEAR FREEWAY UNDERPA,SS,STRL19
11:29:43 25-04-09 MBKR: *CFSRES: RESPOND MT BARKER STATION MANUAL TURNOUT 25-04-09 11:29
11:30:05 25-04-09 MFS: FROM OAKBANK, STOP MESSAGE FOR INCIDENT, STIRLING RESCUE TO ATTEND, FROM ADEL FIRE
11:33:16 25-04-09 MFS: *CFSRES INC051 25/04/09 11:32,RESPOND RCR,BALD HILLS RD,NAIRNE MAP 161 K 12 TG128,NEAR FREEWAY UNDERPASS,MBKR19
11:37:48 25-04-09 MFS: FROM MT BARKER CFS STOP MESSAGE FOR INCIDENT 51
I am sorry but i think that this needs to have a investigation into the service delivery standards to make sure things are done as they should be.