Ah Andrew you are still with us?
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I hope its not email, fax, phonecall, SMS, meeting & smoke signal stuff we were doing in 07
Oh and I forgot letters as well
By the time you read it all, it changes!
The easy way to find out if the info is getting thru is audit the units. It becomes very obvious when for example training a few questions are asked & there are blank looks.
A simple solution is to send out the manuals we were promised with the current amendments, run some information sessions relevant to the target group i.e you don't want everyone sitting in on a finance update - boring
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And then check with the target audience that the important stuff has sunk in.
Then at a later time, audit the units & if issues are found i.e unit/people are ignoring the instruction - take action!
And this applies at all levels, not just units. It is very hard to be professional, when the instructions seem to be written in the dust on the appliance shed floor! Or worse that individuals & Units can continually ignore instructions & nothing happens
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Well Andrew I think I have said enough
cheers