General Discussion > Other Government Agencies

'000' answering process

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mattb:

--- Quote ---the problem with that is if I ring from my house, and request fire and the operator knows what house i'm in, is that the fire could be up to about a 1km from my house and so they send the trucks to my house but that might take them further from the fire.
--- End quote ---

But you still speak to the emergency service operator and they will ask you for the location of the incident. They don't just rely on the CLI data, unless the call drops out.

6739264:

--- Quote from: bittenyakka on November 09, 2007, 06:11:55 PM ---the problem with that is if I ring from my house, and request fire and the operator knows what house i'm in, is that the fire could be up to about a 1km from my house and so they send the trucks to my house but that might take them further from the fire. especially in more country areas.

--- End quote ---
Ahh so you don't give the operator any incident details?

RescueHazmat:
Agree with Mattb and Numbers ^^^.. - Once connected to the service they will ask you where it is, whats the situation, etc etc.. - The "POLICE FIRE AMBULANCE" bit, is just the "connection to service" line. You will then get connected to the appropriate service in the state and be able to tell them what is going on.

rescue5271:
I called OOO for a job in victoria and was asked which service and what state cal was from my mobile phone,I was connected to the local service and gave them directions of the job.

mack:

--- Quote from: RescueHazmat on November 08, 2007, 03:45:34 PM ---Actually not. ^.. Rang the other evening from the mobile and it was " Police Fire or Ambulance"

No request for location information.

--- End quote ---


already answered mby Matt, but i take it you must have been calling SAAS or SAPOL? only one commcen for each in SA, so they should be able to connect you based on which tower you are bouncing off?

not sure how this would work in border areas...

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